We’re expanding the Light Blue team!

Light Blue Software is a company that helps professional photographers get organised and run successful businesses.

Going above and beyond to look after our customers has been at the heart of our business since day one. We feel a responsibility towards our customers. We want our products and services to help their businesses to be successful, and we cherish their loyalty.

We’d like you to help us do that even better by joining Light Blue Software as a customer support specialist!

We place a lot of value on being a small, friendly company. We want to work with a select team of excellent colleagues, and everyone here makes a valuable contribution to the company. We all work remotely, and we trust each other to get things done independently.

If that sounds like the kind of team you’d be perfectly suited to, we’d love to hear from you.

What you’ll be doing:

  • Providing front-line product support via email, chat, Facebook, and screen-sharing.
  • Relaying feedback from customers to our product development team.

The successful candidate will:

  • Thrive in a remote-working environment and have a reliable internet connection.
  • Live in the UK.
  • Be looking for flexible work within set office hours. This is a part-time role, averaging 4 hours per day Monday-Friday.
  • Demonstrate an excellent standard of written English and attention to detail.
  • Combine problem solving skills with the empathy required to understand customers’ needs.
  • Be passionate about technology and up to date with current trends.
  • Learn new software and systems quickly.
  • Be able to demonstrate a competent understanding of complex and detailed systems.
  • Be confident at solving a wide range of computer problems so that you can help customers deal with issues that might not be directly related to our applications.
  • Be able to intelligently discuss technology and explain it to non-technical users.

Salary: £30,000 per year, pro-rata (i.e. £15,000 per year for 4 hours per day)

If you’re one of our customers, we’ve almost certainly been in touch at some point 🙂 Get in touch with us by sending an email to contact@lightbluesoftware.com and let us know why you’d be a great fit for this role.

If we don’t already know you, please send your CV to contact@lightbluesoftware.com along with a covering letter that tells us why you’d be the perfect match for this position!

We are accepting applications until midnight on Friday 2 August.

Strong Customer Authentication (SCA) support added to Light Blue

tl;dr: we’ve taken care of this so that you don’t need to do anything.

On 14 September 2019, new regulations are being introduced across Europe to protect people using cards to pay for goods and services online. These new regulations are called Strong Customer Authentication (SCA) and will add a requirement for two-factor authentication for many online payments.

The requirement for two-factor authentication means that affected transactions will require something in addition to the card number. Details will vary between card providers, but they might include codes generated by your online banking app, a security dongle, etc.

If you’re using our popular online contract signing or online invoice payment services and accepting card payments from your clients via our Stripe integration, you will be affected by SCA. However, we have already made all of the necessary changes and there is nothing that you need to do. Your clients won’t notice anything different: they’ll still be able to pay you quickly and easily by card.

If you’re not already using our online contract signing and invoice payment services, we’d be delighted to show you why photographers give us so much great feedback about them. Our customers love how easy these services make it for their clients to confirm a booking or pay an invoice.

You can find out more about our online contract signing service in this video tutorial, while this tutorial shows you how to go about publishing invoices for payment online. If you need any help getting started with these services (or with any other aspect of using Light Blue) get in touch with us and we’d be delighted to provide you with one-to-one help via a screen-sharing session.

Strong Customer Authentication (SCA) and Light Blue

On 14 September 2019, new regulations are being introduced across Europe to protect people using cards to pay for goods and services online. These new regulations are called Strong Customer Authentication (SCA) and will add a requirement for two-factor authentication for some online payments.

The requirement for two-factor authentication means that affected transactions will require something in addition to the card number. Details will vary between card providers, but they might include codes generated by your online banking app, a security dongle, etc.

If you’re dealing with European clients and using Light Blue’s client portal to take payments from them, you will be affected by SCA. However, we will ensure that Light Blue’s client portal is ready for SCA in plenty of time for the 14 September 2019 deadline, and you probably won’t need to make any changes at all.

Keep an eye on our blog and email newsletter for further news!

How Making Tax Digital affects Light Blue and UK businesses – an update

Making Tax Digital (MTD) is part of the UK government’s plan to make the country’s tax system more efficient. It’s first stage comes into effect in April.

You only need to pay attention to MTD in 2019 if you are based in the UK, registered for VAT, and use Light Blue’s VAT return report. The scope of MTD will be widened in the future, but it’s very limited at the moment.

HMRC will require businesses to start submitting their VAT returns via compatible software from April 2019. However, that doesn’t mean that you have to use just one piece of software to manage your company’s finances: so long as you use “digital links” to transfer data between applications or to your accountant, MTD allows you to use a variety of tools. HMRC explicitly list CSV data exports and imports as an acceptable form of “digital link”, which means that Light Blue’s existing data export tools comply with MTD’s requirements.

If you’re already using Light Blue’s VAT return report, we will be in touch with you in the next few days to help you get ready for MTD. If you’re not using Light Blue’s VAT return report, you can probably carry on using Light Blue’s invoicing and other finance features just as you are at the moment because you can use our data export tools to maintain a “digital link” between Light Blue and accountancy software.

As always, if you have any questions or need any help then please get in touch with us via email!

Get the year off to a great start with Light Blue

We hope that 2019 is going to be full of happiness and success for all of our customers, and that enquiries have been coming in thick and fast over the Christmas and New Year period.

Light Blue is full of tools that can help you respond to and follow up on those enquiries, quickly confirm bookings with your new clients, and get your invoices paid quickly. We’d love to help you get the most out of those tools!

Free, personalised training

We’re always keen to make sure that you’re getting as much as possible out of Light Blue, and you’ll find loads of helpful resources on our website: excellent video tutorials, in-depth webinars, and responsive email support.

We also offer one-to-one training via screen-sharing software, which allows us to offer personalised help to make sure that you’re getting the most out of Light Blue. Whether you need a hand with setting up a particular feature, or want to ask our advice about how to approach a particular situation, we’ve got experience of working with thousands of photographers around the world.

We’re offering all of our customers a free 30 minute screen-sharing session. All you need to do is book your one-to-one session by the end of February!

Click here to book a free screen-sharing session!

Light Blue 8

Light Blue 8 is a major upgrade to our desktop app. We’ve added new automation features and made lots of improvements to Light Blue’s email and text messaging features, helping you to book more shoots, cut down on no-shows, and free you up to spend more time on delivering great images to your clients. We’ve also added new features to Light Blue’s client portal, and lots of other changes that will help you to run a successful business.

“Light Blue 8 has definitely saved my assistant time and saved me mental stress. I work from home more, focusing on editing and family time while Light Blue handles my customer service.” – Tara Marie

Read on to find out more about the big new features in Light Blue 8, or click here to see them in action on our video tutorials page!

Automate your emails and text messages*

Light Blue 8 introduces some big improvements to our workflow features that allow you to automate the routine emails and text messages that you send. For example, shoot and appointment reminders or enquiry follow-ups can now be set up in advance and automatically applied to your shoots and contacts.

“The new automated message feature has enabled me to concentrate on other things and not worry about forgetting to send reminders, etc to my clients. This has saved time which I can spend on editing & marketing.” – Raymond Redfern

“We’ve practically cut no-shows to zero. It also means that we’ve been able to spend more time on business and brand development.” – Grahame Smith

 

Image & file uploads in forms*

Photographers love Light Blue’s online contract signing and forms features, and now our forms are even more helpful because you can use them to ask your clients to upload images or files to you.

If you’re doing in-person sales, you could use this feature to ask your client to send you a photo of their living room before a viewing session. If you’re photographing a wedding, you could ask the couple to send you a copy of the spreadsheet that they’re using to organise their wedding day. Or, if you’re organising a corporate photography job, you could ask your client to upload their brand style guide.

“Adding image uploads to our forms had an immediate organised impact on our sales and workflows. Portrait clients are able to send us pictures of their rooms, which help us and the family to picture their wall art on their walls back home, getting the right sizes and finishes to compliment their interior. Our average sales doubled.” – Simon Gorges

Enhanced email and text message features*

Sending emails and text messages is much faster because they are now sent in the background, freeing you up to carry on using Light Blue while they’re being sent. Emails can now be composed in a separate window, allowing you to compose multiple emails at the same time or carry on using other parts of Light Blue while you’re composing an email. Light Blue 8’s email and text message features have received a lot of tweaks and improvements to make them faster and more convenient to use!

Other workflow improvements

Light Blue 8’s workflow improvements go beyond our new automated message features, with enhancements that make them both easier to use and more flexible. We’ve also made it possible to export and import workflows, which allows you to share a workflow with someone else or import one that someone else has shared with you.

Speed improvements

Light Blue doesn’t rely on a fast internet connection, so you can use it when you’re offline or only have a slow internet connection. That means that we can make our apps really fast, and we found a couple of new ways to make Light Blue 8 even quicker than previous versions: upgrades that require a database upgrade are now 20x faster, and the Inbox and Outbox load a lot faster for studios that have tens of thousands of incoming or outgoing items.

And much, much more…

Behind the scenes there are hundreds of tweaks and refinements to make Light Blue faster, better and more intuitive. You can read the full release notes here.

“Light Blue takes care of all the organising and admin (which I’m bad at) and allows me to focus on the customer experience in the studio (which I’m good at ). Clients think I have my shizzle together! That allows me to be more creative. Light Blue’s designed by photographers for photographers and is quite simply the best on the market.” – Jenny Beckett

A free upgrade for all of our subscribers

Subscribers to Light Blue’s online services can update to Light Blue 8 by using the ‘Check For Updates’ command within the Light Blue desktop app.

If you already have a Light Blue licence, but don’t subscribe to our online services, the best way of upgrading to version 8 is to add a subscription. As well as being able to upgrade for free, subscribers have access to Light Blue’s most popular features, including our online contract signing service, forms, online invoices, and enhanced email and text messaging features.

 

 

* Some of Light Blue 8’s new features require a subscription to our online services.

Merry Christmas from the Light Blue team

Although we’re still hard at work here in the Light Blue bunker this week, we thought we should take some time out to let you know when we’ll be available to help anyone who’s going to be busy over the Christmas and New Year period.

Whether you’re a wedding photographer who’s looking forward to dealing with all of the new enquiries that tend to come in after Christmas, or just someone who’s using Light Blue to maintain their ‘Naughty or Nice’ list, we’re here to help. We’re going to be taking a bit of a break though, so we won’t be answering emails quite as quickly as normal between Christmas and New Year.

  • We’ll be offering our normal email support hours until Friday 21 December.
  • We’ll be offering limited email support on Monday 24 December.
  • There’ll be no email support available on the UK holidays of 25 & 26 December.
  • We’ll be offering limited email support 27, 28, and 31 December.
  • There will be no email support available on the bank holiday of Tuesday 1 January.
  • Normal email support will resume on Wednesday 2 January.

We’d like to take this opportunity to wish all of our customers a restful and enjoyable Christmas, and best wishes for a successful and prosperous 2019; thank you so much for choosing Light Blue.

How Making Tax Digital affects Light Blue and UK businesses

Making Tax Digital (MTD) is part of the UK government’s plan to make the country’s tax system more efficient. It’s something that we’ve been keeping a close eye on for a while, and it will (probably) start to come into effect in 2019.

You only need to pay attention to MTD in 2019 if you are based in the UK, registered for VAT, and use Light Blue to produce the figures for your VAT return. The scope of MTD will be widened in the future, but it’s very limited at the moment.

HMRC’s current plan is that MTD will require businesses to start submitting their VAT returns via compatible software from April 2019. However, there’s some uncertainty as to whether this will actually happen: as recently as November the House of Lords seemed to be trying to tell HMRC that dealing with Brexit and MTD at the same time might not be good for either businesses or HMRC.

We’re always keen to find ways to help photographers in their day-to-day business, and meeting the needs of MTD is no exception. If this first stage of MTD does indeed go live in April 2019 then we will make sure that Light Blue is able to help you with it.

At a minimum, we’ll make sure that the VAT return figures from Light Blue can be exported in a way that will work with an easily available MTD tool. As the scope and requirements become more clear, we’ll be able to investigate ways that Light Blue can be even more beneficial to our customers.

Key points to take away are:

  • In 2019, you’ll only need to be concerned with this if you’re VAT-registered.
  • There’s a chance that MTD will be postponed to 2020.
  • Helping you to meet the requirements of MTD is important to us.
  • We’ll be making sure that we have tools and features in place to help you meet those requirements in time for MTD’s implementation.

Farmers’ Market


We’re excited to announce that we’ve been nominated for an award for Best Software for Photographers in the Farmers’ Market awards. There’s a variety of other categories to vote in, with many worthy nominees, too. We’d be truly grateful if you could spare a moment to cast a vote:

Vote for Light Blue as ‘Best Software for Photographers’

There’s a whole host of really interesting & worthwhile talks being held at The Farmers’ Market and we’ve shortlisted a few that we thought were especially useful.

Protect yourself: Contracts & Dealing with negative situations – Emilie White

As well as being a busy UK based Wedding Photographer, Emilie White used to be an intellectual property Lawyer. So she has a detailed knowledge of the law and what is required in a contract. She will share her insights as to what should be included to protect yourself and be clear as to what happens with our images.

Learn more & book tickets here.

Fix it in Photoshop – Tigz Rice

Tigz Rice is the Photography Farm’s resident geek girl on all things Adobe. Expect a rattling two hour demo of quick tips and tricks in Photoshop, like swapping heads in a group shot, creating panoramas, creating droplets for resizing images, reducing redness in skin, quick selections and cut outs, changing the colour of an object, using content aware tools, sharpening an image, creating actions… Tools to handle absolutely anything a client might throw at you!

Learn more & book tickets here.

Shooting as a Duo – The Twins

More and more photographers are choosing to shoot as a twosome or upselling a second shooter to clients. But how do you make the partnership work?
The Twins, who have been shooting together since 2012, will take you through the business – branding, marketing, website, and how to divvy up the admin.
Then there’s the wedding day itself. The Twins will tell you how they plan the day, define their roles, and how they work together to ensure seamless storytelling.

Learn more & book tickets here.

Nailing the Candids – Lee Allen

As both a music industry and wedding photographer, Lee Allen knows the power of a good candid shot as well as techniques for insuring that you get some killer ones. So we asked him to lead a class on shooting them at weddings. This session is both an examination into what elements form great candid shots and a practical hands on class with shooting elements.

Learn more & book tickets here.

AOP membership offer for Light Blue customers

The Association of Photographers has always been an excellent source of information, advice, and support for professional photographers. I remember how Helen and I devoured their excellent Beyond The Lens when we started our photography businesses, and the AOP have continued to be at the forefront of representing photographers on a variety of issues.

We’ve written a lot about GDPR on here recently, and thought it would be worth finding out how the AOP have been helping their members deal with such an important issue. Here’s what they’ve been up to recently:

From the beginning of February this year, we at the AOP began prompting our members to take any necessary steps to ensure compliance with the then impending implementation of the General Data Protection Regulation (GDPR). Initial guidance and interpretation of the GDPR was provided around March, culminating with the provision of a template Privacy Policy that AOP members could customise and use both on their own websites, and in response to any demands from clients, to demonstrate compliance with the new legislation. Nick Dunmur, who provides the core business and legal advice service to Accredited and Assisting Photographer members, fielded a large number of individual queries from members in relation to their own businesses and was able to provide bespoke support and guidance to them. This service is included in their membership package and in an increasingly litigious environment, is highly-valued.

If you’re interested in finding out more about what the AOP can do to help you, take a look at their website.

We’re delighted to announce that the AOP are offering Light Blue customers a 10% discount on new “Photographer” and “Associate” memberships until the end of July. Just quote “LIGHTBLUE” when applying to receive your discount.