Light Blue Software is a company that helps professional photographers get organised and run successful businesses.
Going above and beyond to look after our customers has been at the heart of our business since day one. We feel an enormous responsibility towards our customers. We want our products and services to help their businesses to be successful, and we cherish their loyalty. We’ve helped them to get through a pandemic and now we’re helping them to thrive as the photography industry recovers.
We’d like you to help us do that even better by joining Light Blue Software as a customer support specialist!
We place a lot of value on being a small, friendly company. We want to work with a select team of excellent colleagues, and everyone here makes a valuable contribution to the company. We all work remotely, and we trust each other to get things done independently.
If that sounds like the kind of team you’d be perfectly suited to, we’d love to hear from you!
What you’ll be doing:
Providing front-line product support via email, Facebook, and screen-sharing.
Relaying feedback from customers to our product development team.
The successful candidate will:
Thrive in a remote-working environment and have a reliable internet connection.
Be looking for flexible work within set office hours. This is a part-time role, averaging 3-4 hours per day Monday-Friday. The time commitment for this role is a perfect fit for many photographers, because you’ll be able to fit it in around editing, admin, and family responsibilities.
Be able to work UK office hours. Most of our customer support requests arrive during UK office hours, but we will consider applicants based in other countries and time zones.
Demonstrate an excellent standard of written English and attention to detail.
Combine problem solving skills with the empathy required to understand customers’ needs.
Be passionate about technology and up to date with current trends.
Learn new software and systems quickly.
Be able to demonstrate a competent understanding of complex and detailed systems.
Be confident at solving a wide range of computer problems so that you can help customers deal with issues that might not be directly related to our applications.
Be able to intelligently discuss technology and explain it to non-technical users.
Salary: £30,000 per year, pro-rata (e.g. £15,000 per year for 4 hours per day)
These trade awards are some of the most prestigious in the photography industry and voted for by thousands of professional photographers. In this category, Light Blue was up against giants of the photography industry such as Adobe’s Lightroom and Photoshop, so it’s an enormous achievement for such a specialised product to win.
We’re incredibly grateful to everyone who voted for us, and to our customers for placing their trust in us to look after such an important part of their business. It’s been a tough couple of years for the professional photography industry but we’ve come through it together and we were touched by all of the feedback we had at the show from everyone that we’ve helped during the pandemic.
We’re looking forward to an exciting year ahead, building upon our recent majorupdates with exciting new features and improvements that continue to help photographers grow their businesses and streamline their admin.
Light Blue’s new online scheduling calendars allow your clients to book shoots and appointments directly into your diary. You no longer need to send messages back and forth to find the perfect time, or rely on complicated integrations with third-party tools.
We’re excited to announce launch of the latest version which is available as a free upgrade for all subscribers.
“Light Blue’s online scheduling automates another task that helps me focus on improving other aspects of my business, and makes the whole experience much more professional and seamless for my clients.” – Michael Love
Streamline enquiry management
Online scheduling simplifies the booking process for your clients whilst providing tight integration with Light Blue’s other powerful features such as contracts, forms, payments, and workflows (including automated emails and text messages), so you have all the important details together in one place.
“I can’t always reply to client’s calls and emails when they want to book me. Now they can check my availability and book without waiting for me to get back to them. It saves so much time for me and is a better experience for the client!” – Jane Jordan
Avoid double bookings
We know that you have to juggle all sorts of commitments so, as well as automatically blocking off times that clash with events in Light Blue, we’ve also made it possible to link your scheduling calendars to Google Calendar or calendar feeds that you can use to stop clients from making bookings that clash with your personal commitments.
Your availability is updated in real-time as you (and your clients!) schedule events in your diary, and it’s easy for you to set up weekly availability as well as ad-hoc availability for specific types of event.
“It’s a really good way to streamline booking in smaller sessions so you have to do very little, but from the client point of view it’s extremely efficient and straightforward. You can also set options to make sure you aren’t overwhelmed and ensure that your client has all the information they need to proceed without having to send a million emails. Plus, when you open Light Blue, everything you need is at your fingertips.” – Angela Ward-Brown
Free upgrade for subscribers
This has been a really popular feature request and something that we’ve been keen to implement for some time, so we are really pleased to have had such positive feedback from our testers and are delighted to offer this feature to our subscribers for no extra cost.
“Having CRM and scheduling in the same program saves a ton of time and money. Plus it saves all the headaches of trying to make two separate systems integrate.” – Julian Austin
Light Blue 2022.1 is a major update that introduces an online scheduling tool that allows your clients to book shoots and appointments directly into your diary. You no longer need to send messages back and forth to find the perfect time, or rely on complicated integrations with third-party tools.
Setting up our online scheduling tool is quick and easy, and you can choose which types of shoot or appointment are available online. Your availability is updated in real-time as you (and your clients!) schedule events in your diary, and it’s easy for you to set up regular availability as well as ad-hoc availability for specific types of event.
Our new online scheduling features also give you options to include a customised booking form, contract, and booking fee when a client is scheduling a shoot, making the online booking process easier than ever. It’s also tightly integrated with Light Blue’s automation tools, so the reminder emails, text messages, and tasks from your workflows help you to deliver great a great service for your clients.
Read on for a summary of the other new features and changes included in Light Blue 2022.1…
We’re delighted to let you know that our next major update is in prerelease testing and includes one of our most popular feature requests: an online scheduling tool that allows your clients to book shoots and appointments directly into your diary. You no longer need to send messages back and forth to find the perfect time, or rely on complicated integrations with third-party tools.
Setting up our online scheduling tool is quick and easy, and you can choose which types of shoot or appointment are available online. Your availability is updated in real-time as you (and your clients!) schedule events in your diary, and it’s easy for you to set up weekly availability as well as ad-hoc availability for specific types of event.
Our new online scheduling features give you the option to include a customised booking form, contract, and booking fee when a client is scheduling a shoot, making the online booking process easier than ever. It’s also tightly integrated with Light Blue’s automation tools, so the reminder emails, text messages, and tasks from your workflows help you to deliver great a great service for your clients.
Want to start using our online scheduling calendars right now?
We’ve opened up testing to any of our subscribers that want to take part. So, if you’d like to start offering online booking to your clients, or you’re interested in replacing a third-party scheduling system with our own, tightly-integrated scheduling system, please get in touch and we’ll let you know how to get involved.
We’ve just released Light Blue 2021.2.3, which is a minor update that adds new features and fixes bugs reported since we launched Light Blue 2021.2. It includes the following changes:
Added an “Import Custom Translations” button to the “Template Translations” section of the Preferences window, to allow you to import a set of translations that another Light Blue user has exported and sent to you.
Added more mail-merge tags to the “Insert Mail-Merge Tag/Value” feature.
Updated the links in the Help menu to match our new online help resources.
Fixes a bug that could prevent the “Prices Include Tax” checkbox in the Preferences window from saving properly.
We’ve just released Light Blue 2021.2.2, which is a minor update that adds new features and fixes bugs reported since we launched Light Blue 2021.2. It includes the following changes:
Added an Undo command to the Edit menu that can undo changes you’ve made in the field that you’re currently editing.
The %ContactFullName% mail-merge tag when used with weddings will now use a bride/groom/partner contact’s name even if either their first or last name is missing.
If you open an email window and the screen you’re opening it on isn’t big enough to fit the previous size you opened an email at (e.g. because you’ve unplugged a bigger screen), the position of the email window is now reset.
Clicking on an HTML editor now sets the position of the insertion point.
Removed unconfirmed and cancelled appointments from the “Today’s Information” report.
Fixed a bug where using the macOS emoji picker popup would always place emoji at the end of a TextArea control, instead of at the insertion point.
Fixed a bug where using the macOS emoji picker popup could fail to work with our HTML editor.
Fixed an error message that could appear when building a query for contacts with linked contacts of a particular age.
Fixed a minor positioning glitch for custom text fields that are formatted as comboboxes on Windows.
We’re entering a bumper season for major OS updates: iOS 15 is due to be released next week, Windows 11 is coming in October, and macOS 12 will probably be arriving in October or November.
We’ve been testing the current version of Light Blue with the beta versions of these major OS updates and it seems to be working well. However, please read on for our usual health warning about the dangers of installing a major operating system update as soon as it’s available!
As with all major operating system updates, it is a very sensible idea to be cautious about updating your computers or mobile devices until Apple and Microsoft have had a chance to fix some of the bugs that will inevitably be present in the next versions of iOS, macOS, and Windows. Although our testing with their betas has been positive so far, there is every chance that Apple or Microsoft could change something that breaks compatibility or that we’ve missed something because we can’t test every conceivable combination of devices and settings.
If you rely on Light Blue to run your business, we would therefore recommend holding off from updating your operating system as soon as the new versions of macOS or Windows are available. At the very least, if you really really want to update on day one, make sure that you have at least one computer on the ‘old’ operating system until you’ve had a chance to test that all of the features that you depend on are fully functional.
Also, please note that our testing has been has been focussed on the latest version of our desktop app. The vast majority of our customers are already using Light Blue 2021.2, and if you’re using older version of our desktop then please update to the latest version to ensure that you’re able to take advantage of all of the new features and bug fixes that we’ve been adding. You can update the desktop app by using the ‘Check for updates’ command (in the ‘Light Blue’ menu if you’re on a Mac, or in the ‘Help’ menu if you’re using it on Windows).