Using a one-time password to access your Light Blue account

You can give a one-time password to someone so that they can add their device to your Light Blue account without having to give them your main Light Blue account password. This helps you to keep your account secure by ensuring that only you know your Light Blue account password.

Creating a one-time password

To create a one-time password:

  1. Log into your Light Blue account and go to the “Manage Devices” section.
  2. Click the “Create new one-time password” button.
  3. Copy the one-time password and send it to the person who’s adding a device to your Light Blue account.

One-time passwords have to be used within 24 hours of being created. This helps to keep your account secure by preventing someone from using an old, unused password to access your account.

Using a one-time password to set up Light Blue on a computer

When someone launches the Light Blue desktop app for the first time on a computer, the setup wizard is displayed. To connect to your account, they should:

  1. Type your Light Blue username in the “Email Address” field.
  2. Click the “I have a one-time password” button.
  3. Enter the one-time password that you created in the dialog that appears.
  4. The app will connect to your account and download your data.

Using a one-time password to set up Light Blue on a mobile device

When someone launches the Light Blue mobile app for the first time, the setup screen is displayed. To connect to your account, they should:

  1. Type your Light Blue username in the “Username” field.
  2. Tap on the “Use One-Time Password” button.
  3. Enter the one-time password that you created in the “One-Time Password” field.
  4. Tap on the “Download Data” button. The app will connect to your account and download your data.
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