Light Blue tells me it can’t be activated because I’ve activated too many copies. How do I fix this?

When you set up Light Blue on a new computer, or install an updated version, it will automatically try to activate itself by contacting our servers. When it does this check, Light Blue will sometimes tell you that it can’t add this device to your account because you’ve already activated as many copies of Light Blue as you’re allowed.

If you’ve got a subscription to our online services, the number of devices that can be registered to your account depends on your subscription level. If you don’t have a subscription, you can only activate Light Blue on one computer.

You can fix this problem in either of the following ways.

Upgrade your subscription to allow you to use Light Blue on more devices

If you already have a subscription, you can do this by logging into your account – there are instructions in there.

If you don’t have a subscription, you need to log into your account and then go to the Buy section of our website to add a subscription.

Remove a device from your account to free up space for the new one

If you’re moving Light Blue from one device to another, and no longer want to use it on the old one, you should remove that device from your account to free up a device slot.

To do this, first make sure you’ve quit Light Blue on the old device. Then, log into your account. Here you’ll see a list of the devices registered to your account, and you can remove any that you no longer want to run Light Blue on.

In some rare cases (such as restoring your Light Blue data from a backup after a disk failure, or deleting and then reinstalling our iOS app) it’s possible that Light Blue fails to activate itself on a device that already appears to be registered to your account. If this happens, log into your account and remove the ‘old’ version of that device.

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