Video tutorial

11/08/2020

Our mobile app includes various different ways of contacting your clients directly from your iOS device or Android phone, including placing calls, sending text messages, and sending emails. Wherever you see clients’ contact details in the app, you can use those details to contact them. For example, I can find a client in the Contacts […]

11/08/2020

Whilst you can call your clients directly from Light Blue it’s also handy to have their details added to your Apple Contacts so can you easily call them when you’re out and about – and to know who’s calling you! Rather than having to add them individually, there’s a handy feature in Light Blue that […]

10/08/2020

Using Light Blue Forms is a great way to make it easy for potential clients to get in touch with you and, once they’ve booked their session in, for you to gather extra information you may need from them ahead of it. They’re straightforward to set up and then use and all the data is […]

10/08/2020

There are many ways to view and analyse your data within Light Blue; there’s the inbuilt Reports, the powerful Query feature including Quick Queries and using the List View to analyse Records in multiple ways for even deeper insights. And last but by no means least there’s the powerful inbuilt Chart feature. To understand the […]

10/08/2020

It’s important to ensure that your photography brand is reflected across all areas of your business and any online communication you have with your client through Light Blue’s Client Portal is no exception to this. Whether it’s a contract, form, questionnaire, online invoice or email you want their design to reflect and be consistent with […]

10/08/2020

Installing two of Light Blue’s most useful features on your website is great for encouraging potential clients to make an enquiry or even book a session with you there and then. All the data is automatically imported into Light Blue freeing up your valuable time to focus on things other than admin! And Light Blue […]

10/08/2020

Light Blue’s online contract signing service is a powerful tool that simplifies and speeds up the booking confirmation process, not only for yourself but your clients too. What’s not to like about that! The video below expands on our introductory one providing a bit more information about the more advanced options available; though if you […]

10/08/2020

Creating Light Blue Contract Templates allows you to quickly pick and choose the correct Contract to send to your client to confirm their booking. Or even if all clients receive the same one it does need to be created as a Template before you can send it! NB. As with many Templates within Light Blue […]

10/08/2020

Using Light Blue’s Online Payment feature makes it simple for your clients to pay you online either by card or PayPal. To learn more about how to do this watch the video below; though if you prefer to learn by words and pictures, have a read of the help article instead! 👉 And if you’ve […]

06/08/2020

Enabling email tracking features When you send emails from Light Blue’s email servers, you can track whether those emails have been opened or if the links in them have been clicked. This is optional, and you can turn the feature on by: Opening Light Blue’s Preferences window, going into the “Email” section and making sure […]

06/08/2020

A great part of Light Blue’s Payment Schedule feature is that you can add automatic email Payment Reminders to them which includes a link for your client to view and pay their Invoice online. And even if you’ve not offered the option to pay online, the link to view their invoice is still included in […]

06/08/2020

Payment Schedules allow you to easily break an invoice down into smaller payments due at different points in time either before or after a session. Having the ability to offer a payment plan to your clients makes payments more manageable and affordable so they perhaps may book you more readily. They may also be inclined […]

05/08/2020

Using Light Blue for your emails is great for keeping all your correspondence with your clients together in one place; any emails sent to them and all replies received will be linked to the correct Light Blue Record. Sometimes though you may receive emails in your own email account that you’ll want to forward into […]

05/08/2020

As well as being able to send emails and text messages right away, subscribers to our online services can also schedule them to be sent at a specific time in the future. This article shows you how to schedule messages manually. You can also set up Light Blue to automatically send messages for you as […]

05/08/2020

A username and password already protect Your Light Blue account on our website, but you may like to add another layer of security to the desktop app by requiring users to log in when they launch it.  To learn more about how to do this watch the video below; though if you prefer to learn […]

05/08/2020

Light Blue’s online contract signing service is a powerful tool that simplifies and speeds up the booking confirmation process, not only for yourself but your clients too. Definitely a win-win! To get an overview of how they work watch the short video below; though if you prefer to learn by words and pictures, have a […]

05/08/2020

Light Blue handily allows you to link images to Shoot Records; ideal for confirming clients’ orders, having a visual reference of those orders and also keeping track of where your images are stored. To learn more about how to do this watch the video below; though if you prefer to learn by words and pictures, […]

24/07/2020

Light Blue Shoot Requests and Shoot Schedules are great tools to help keep you on track during your shoots. Shoot Requests record the ‘must get’ shots and Shoot Schedules tell you what you’re doing, when and where. They’re both included in a Shoot Record print-out and also show in the notes field if you publish […]

24/07/2020

Whilst there are already lots of different fields within Light Blue for you to collect and store information, we do appreciate that everyone’s business is different and that the standard fields might not cover all your needs. The answer to this is to use Light Blue’s Custom Fields. Custom Fields can be created for any […]

24/07/2020

If you’ve accidentally got duplicate Contact or Shoot Records it’s handy to be able to merge them together. To learn more about how to do this watch the video below; though if you prefer to learn by words and pictures, have a read of the help article instead! Duplicates recognised by Light Blue Light Blue […]