Emails: adding your own outgoing email server to your Light Blue account
Using your inbuilt Light Blue email account comes all set up and ready for you to use ‘out of the box’. Emails appear to come from you, replies not only go to your own email address but also to Light Blue’s Inbox, and you have the ability to see which of your emails are read and which links have been clicked.
However, you may prefer that emails to your clients come from your own email account. Or indeed you may have several email addresses that you use in your business, perhaps for the different genres of photography your offer and want to use the appropriate one in your emails.
Whatever the reason the good news is that this is entirely possible and there is no limit to how many email servers you can add! You’ll still be able to create Email Templates and add them to Workflows, though you won’t be able to take advantage of Light Blue’s open-and-click tracking feature; this is only possible when you use Light Blue’s servers.
Adding your own server
Adding a Gmail or G Suite account
- Log into your account through the “My Account” tab on the top right of our website.
- Click on “Client Portal settings” and the “Email” section within that.
- Click the “Add a new Gmail account” button.
- Enter your Gmail address.
- In the next screen that appears, select the account that matches that email address.
- You’ll then be asked to confirm that you want to give Light Blue access to your account and we’ll then automatically set up all of the other details for you.
- Test that it all works properly by clicking on the link.
Adding an SMTP server
- Log into your account through the “My Account” tab on the top right of our website.
- Click on “Client Portal settings” and the “Email” section within that.
- Click the “Add a different type of email account” button.
- Give it a description.
- Enter the details that you’ve been given by your email provider.
- Click the “Add new mail server” button at the bottom of the page to save these details.
- Test that it all works properly by clicking on the link.
Setting up the default email server within Light Blue
In the “Email” section of Preferences choose the server you’ve just set up from the “Default Email Server” options.
Changing the default email server for different Shoot Types
If you have several email addresses that you use in your business and want to make sure that you use the correct one each time, it’s very easy to use different default email servers for different Shoot Types.
- In the “Shoot Types” section of Preference pane click on the Shoot Type you want to change.
- Go to the “Email & Client Portal” tab.
- Choose the server you want to use from the “Email Server” options.
